recently, associate researcher zhou sijia from the department of e-commerce, school of economics and management, together with her co-authors, has published an academic paper titled “impact of non-diagnostic digital services on online healthcare consultation” online in the ft50-listed journal of management information systems.
this research advances our understanding of the mechanisms through which non-diagnostic digital services function within online healthcare platforms, and offers practical insights for platforms seeking to optimize resource allocation, promote healthcare equity, and enhance service efficiency.
